Terms of Service
Last updated: March 2026
These terms govern your use of whitakr.com.au and any services provided by Whitakr Automate ("we", "us", "our"). By using our website or engaging our services, you agree to these terms. We recommend you read them carefully before booking a consultation or engaging our services.
1. Services
Whitakr Automate provides AI workflow automation consulting services to law firms and legal practices. All services are scoped and priced on a fixed-price, project basis and must be agreed in writing prior to commencement. We reserve the right to decline any engagement at our discretion.
Upon full payment, clients receive a perpetual, non-exclusive licence to use, modify, and operate all custom deliverables built specifically for them. Whitakr Automate retains full ownership of all underlying frameworks, tools, templates, methodologies, reusable components, and any pre-existing or independently developed intellectual property, which may be used freely in other engagements without restriction.
2. Free Consultation
The free 30-minute workflow audit is provided at no cost and at our sole discretion. We reserve the right to decline, reschedule, or cancel audit bookings at any time. Information shared during the audit is provided in good faith for scoping purposes only and does not constitute a binding proposal, guarantee of outcomes, or commitment to engage.
Any recommendations, estimates, or automation opportunities identified during the audit are indicative only. Actual results will vary depending on the client's systems, data quality, and internal processes.
3. Paid Engagements
For paid projects, the following terms apply unless otherwise specified in a written project agreement:
- A written scope of work must be agreed and signed before any work commences
- A deposit of 50% of the total project fee is payable before work begins, with the balance due on completion
- Invoices are payable within 7 days of issue. Late payments accrue interest at 10% per annum from the due date
- Scope changes requested after commencement may be subject to additional fees and revised timelines
- We are not liable for delays caused by the client's failure to provide timely access, information, or approvals
- If a project is cancelled by the client after commencement, the deposit is non-refundable and any work completed to that point is billable at our standard rate
4. No Guarantee of Results
We make no warranty, express or implied, that any automation system, workflow, or tool we build will achieve specific business outcomes, cost savings, or efficiency improvements. Outcomes depend on factors outside our control including the client's existing systems, data quality, staff adoption, and operational context. All estimates provided during scoping are indicative only.
5. Confidentiality
We treat all client information as confidential and will not disclose it to third parties without consent, except where required by law. However, we reserve the right to reference the existence of a client engagement and general project type for marketing purposes (e.g. "we've worked with Melbourne law firms on document automation") unless the client requests otherwise in writing.
6. Limitation of Liability
To the maximum extent permitted by Australian law:
- Whitakr Automate is not liable for any indirect, incidental, consequential, special, or punitive loss or damage arising from the use of our website, services, or deliverables
- We are not liable for any loss of data, revenue, profit, or business opportunity
- Our total aggregate liability for any claim is strictly limited to the total fees paid by the client for the specific project giving rise to the claim
- We are not liable for any third-party services, APIs, or platforms we integrate with or recommend
7. Intellectual Property
All content, design, branding, and materials on this website are the exclusive property of Whitakr Automate. You may not reproduce, copy, or use our branding, name, or materials without prior written permission.
Whitakr Automate retains all rights to its underlying technology, methodologies, frameworks, and reusable components. The client licence described in Section 1 does not constitute a transfer of ownership of any Whitakr Automate intellectual property.
8. Indemnity
You agree to indemnify and hold harmless Whitakr Automate, its directors, employees, and contractors from any claim, loss, damage, or expense (including legal costs) arising from your use of our services, your breach of these terms, or your infringement of any third party's rights.
9. Website Use
You may use this website for lawful purposes only. You must not attempt to gain unauthorised access to any part of this website or its infrastructure. We reserve the right to restrict or terminate access at any time without notice.
10. Accuracy of Information
We make no warranties about the completeness, accuracy, or fitness for purpose of any content on this website. Nothing on this website constitutes legal, financial, technical, or professional advice. You should seek independent professional advice before making decisions based on anything on this site.
11. Privacy
Your use of this website is governed by our Privacy Policy, incorporated into these terms by reference.
12. Governing Law & Disputes
These terms are governed by the laws of Victoria, Australia. Any dispute must first be referred to good-faith negotiation between the parties. If unresolved within 30 days, disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
13. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force and effect.
14. Changes to These Terms
We may update these terms at any time without notice. The current version is always published at whitakr.com.au/terms.html. Continued use of our website or services after changes constitutes acceptance of the updated terms.
Questions? Contact us at joel@whitakr.com.au